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Lodging Policies at Arrowhead Tree Top


The Arrowhead Tree Top Lodge is an exclusive property where every guest reservation is both important and special to us.  We charge as we reserve.

Phone Reservations
If you booked on the phone directly with us, look over your email and send a reply email and simply type " I Agree". You have 24 hours to respond to the confirmation email with any change request. After 24 hours, your reservation is firm.

Online Reservations
By clicking "I Agree." below, you are acknowledging that you understand and agree to these policies. After entering payment information, your reservation is complete.

The Front Office at Arrowhead Tree Top Lodge in Lake Arrowhead, CaliforniaCancellation Policy

Please read our cancellation policy carefully.There are no exceptions.

If your travel plans change and you must cancel or change your reservation, please call us at least 7(seven) days* prior to your arrival date to cancel your reservation.* A 30 days cancellation notice is required on all Holidays, Multiple room and Whole House bookings and Special events OR A FULL CHARGE WILL BE IMPOSED. The First Night Non-refundable less 20 % processing fee. Weekends are two night minimum. this means you may not book two and cancel one day (you will be charged for two days).

In the unlikely event that you must cancel with fewer than 7 (seven) days* or 30 days on Holidays notice, shorten your stay or check out early, please understand that we must ask you to take full responsibility for your entire reservation. If we can re-book your room(s) a partial refund may be made less First Night is Non-refundable and a 20 % processing fee will be applied to all ADDITIONAL nights booked.. Tree Top Lodge makes no refunds for early check outs or no shows.

In case of any refund, the first night is non-refundable and a 20% processing fee will be applied to all ADDITIONAL nights booked.

Rates/Policies are subject to change and vary during high impact periods and special request.

CREDIT CARD CHARGEBACKS: If guest initiates a chargeback through their banking institution, guest agrees to pay Arrowhead Tree Top a $50 processing fee to submit claim paperwork.

PLEASE NOTE:
We take your booking very seriously, but in a extremely rare circumstances, we reserve the right to cancel a reservation at any time for any reason. We reserve the right to make a room substitution any time before check-in.
Any reservation made with an invalid credit card will be considered null and void. Sorry, no exceptions.

Check-in / Check-out
Check-in: 3:00 PM - 6:00 PM. If arriving outside of check-in times, please call to make arrangements.
Check-out: 11:00 AM.

No Smoking
Absolutely no smoking inside all rooms. There will be a $200 cleaning fee imposed for ANY evidence of smoking inside. Smoking IS permitted outside, however ALL cigarette butts must be placed in designated trays/buckets or an additional $200 clean-up fee will be added.

Pet FriendlyPet Friendly
We are pet friendly. Please call us to arrange to stay in a pet-friendly room for an additional charge.  A $50 pet deposit and a hold on a credit card may be required in case of damages or extensive cleaning. Amounts charged for damages and/or cleaning are to be determined by Arrowhead Tree Top Lodge.

AAA & Military Discounts
Must be requested at the time of reservation We need to be informed before charging the credit card. Military Discount- A photo ID will be required upon checking in. This discount is available only for the room where our military guest will be staying.  AAA and Military Discount are 10% off and require a minimum of 2 nights. Only one discount available.

Fireplaces & Candles
Only Duraflame/pre-treated logs may be used in the fireplaces.  No natural or fresh-cut wood.  No open flame candles allowed. Damages from embers, candles, irons,  etc. to carpet, bedding, and/or property will be charged for repairs at our discretion.

Occupancy
We reserve the right to immediately evict any rooms that are over occupancy, WITH NO REFUNDS, and/or charge a $40 per person over occupancy fee in addition to the nightly rate. Children 5 years and older are consider adults.
Anniversary Suite - Room 14 and King Room E are for adults only No children and No pets. Please count children as guest also, if there is an emergency we need to know how may people are here.

Guest Under Age 25
Registered guests under the age of 25 may be required to submit a security deposit. A hold on your credit card is required in case of damages or breach of terms & conditions. Amount to be determined by Arrowhead Tree Top Lodge.

BBQ Area at Arrowhead Tree Top Lodge in Lake Arrowhead, CaliforniaPool Area
Only Registered Guests Can Use The Pool. Children using the pool must be supervised by an adult inside the gate at all times. No visitors of guests are allowed to use the pool facility, for security & liability reasons. There is No Food or Drink Allowed at the pool. Visitors can only stay at the lodge until 6:00 PM.

Curfew
Out of respect for our guests & neighbors, a 10PM curfew will be enforced in regards to sound. Any disturbances that require a staff member to deal with will incur a $200 penalty fee. Each additional disturbance will incur additional fees.

Personal Items
Arrowhead Tree Top Lodge is not responsible for any lost, stolen, broken, or left behind personal items.

Room Satisfaction
Please check your room as soon as you get there. If you have any concerns let us know in the first 45 minutes so that we can address it right away. Refunds cannot be given the day after your stay.

Arrowhead Tree Top Lodge reserves the right to immediately evict any guest for breach of terms & conditions WITH NO REFUNDS.

Gift Certificate Policy
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Gift certificates cannot be redeemed for cash.
Arrowhead Tree Top Lodge   |   27992 Rainbow Drive Lake Arrowhead, CA 92352   |    909-337-2311   |   stay@treetoparrowhead.com