Lodging Policies at Arrowhead Tree Top
The Arrowhead Tree Top Lodge is an exclusive property where every guest reservation is both important and special to us. We charge as we reserve.
If you booked on the phone directly with us, look over your email and send a reply email and simply type " I Agree". You have 24 hours to respond to the confirmation email with any change request. After 24 hours, your reservation is firm.
By clicking "I Agree." below, you are acknowledging that you understand and agree to these policies. After entering payment information, your reservation is complete.
All reservations are subject to a $15.00 per day resort fee.
Check in time -is between 3pm and 11pm. Early check ins are not guaranteed but are possible for a fee if prearranged. Late check-ins also must be prearranged to avoid a fee.
Additional guests or visitors over our capacity per unit are not allowed in your unit or on property. We are required by law to abide to capacity limits. Guests exceeding the set occupancy rate will be charged extra fees.
Photo Id must be present. Cash payments require a $100.00 deposit.
Unauthorized pets will result in a $200.00 fee and you will be required to leave immediately without refund.(See pet policy below)
All cancellations must be made over the phone with a front desk agent, not via email or messages.
We understand that situations may arise causing you to change your plans. Just call us seven days in advance or more and we will cancel your reservation. All cancellations are subject to a $20.00 processing fee per unit, per day.
Reservations canceled or rescheduled (including same day bookings or early departures) in less than seven days notice are charged the full rate. We will however try to re-rent the unit and return a partial refund. No shows are charged full rate.
Group reservations (weddings, retreats and reunions) canceled or rescheduled (including same day bookings or early departures) in less than 90 days notice are charged the full rate. No shows are charged full rate.
Holiday reservations are charged a 100% non refundable at the time of booking.
Holiday/Special Event Policy:
Holiday/special event reservations are non-refundable and charged 100% at the time of booking. The following are considered holiday/special event dates.*
> Valentines Day: February 14 (if it falls on either Saturday or Sunday then 2 days will be counted as holiday beginning on Friday.
> Easter: 3 days of Easter Sunday weekend beginning with Friday before Easter.
> Mother's Day (occurs on second Sunday of May): Friday and Saturday of Mother's Day weekend.
> Independence Day: July 3-5 (could be additional days if the 4th falls near a weekend)
> Labor Day (occurs first Monday of September): 4 days, beginning with the Friday before Labor Day and Labor Day itself;
> Lake Arrowhead Oktoberfest (every weekend of October): 2 days of each weekend beginning on Fridays.
> Thanksgiving (occurs on fourth Thursday of November): 4 days, beginning with the Wednesday before Thanksgiving.
> Christmas: December 23-26 (could be adjusted based on what day of the week the 25th occurs.
> New Year's: December 31-January 1st.
* Holiday/Special Event dates are subject to adjustment or change at any time. Verify the holiday/special event calendar with us before booking. Longer stays that include holiday or special event dates within the reservation are treated in their entirety as a holiday/special event reservation and thus non-refundable.
Neutered/spayed Dogs are allowed in selected units with additional $20.00 per dog, per night fee and a $100.00 deposit, refundable within 3 days of departure as long as there are no damages and your pet has not been left alone.You must let us know when you make a reservation that you will be bringing your pet. Unauthorized pets will result in a $200.00 fee and you will be required to leave immediately without refund.
We Welcome your dog (sorry, no kitty) in select cabins and in two rooms, the Briarwood and Chestnut. In order to make sure you and your pet have a great stay we have some policies that need to be followed:
*Pets are never to be left alone in your unit, not even if they are crated. If you must leave please ask about local pet sitters well in advance. If we notice your dog is alone, and we do, your dog will be removed by animal control and you will be required to leave without refund. No exception.
*All pets must remain on leash while on our property.
*Pets not allowed in our Pool and hot tub area, however we have a large kennel area near the pool they can play in, as long as they are quiet.
*Barking Dogs that disturb others will be asked to leave.
*Pet owners are responsible for picking up after their pet.
*Pets are not allowed on furniture, beds or sofas (if your pet likes to sleep on sofas we ask you to bring blankets to cover the furniture). You will be charged an additional fee for pet hair found on furniture.
*We recommend you bring towels for pets with messy paws. Cabin towels are for people guests only. Dirty Towels will be charged to your unit.
*Ask the front office about the many local hiking trails that you and your pet can enjoy. Lake Gregory does not allow pets on the beach or in cars parked at the beach!!! Pets are never to be left alone in your unit, not even if they are crated.
We are a non-smoking facility. Smoking of any kind in your room, will result in a $200.00 cleaning fee and you will be asked to leave without refund. We have a covered gazebo on site for you to enjoy your smoke. Marijuana, even legalized, is not permitted on our property.
One car per unit, additional units can park next door in the park and ride. Boats are not allowed on our lot due to limited space for large vehicles, however there is plenty of parking in the lot next door.
We cater to families with children and people wanting rest and relaxation. We have a Quiet Time from 10 pm to 8 am to ensure a peaceful night’s sleep for our guest. Disruptive guests will be asked to leave without refund
Gift Certificate Policy
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Gift certificates cannot be redeemed for cash.